Outlook webinterface

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Add the shared mailbox so it displays under your primary mailbox in Outlook Web App

1. How do I open a shared mailbox? An official Microsoft document shows you how to do this. However, this page can be used also:

https://support.office.com/en-us/article/Open-and-use-a-shared-mailbox-in-Outlook-on-the-web-for-business-bc127866-42be-4de7-92ae-1ef2f787fd5c?CorrelationId=d0468e2a-c600-4134-95c7-01543878ec7d&ui=en-US&rs=en-US&ad=US&ocmsassetID=HA103834307

There are two ways to open a shared mailbox using Outlook Web App. You may want to try both methods and see which works best for you.
2. Add the shared mailbox so it displays under your primary mailbox in Outlook Web App This method is recommended if you want to monitor the email from your primary mailbox and the shared mailbox at the same time. In addition, after you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook Web App.

Keyware05.png


  • Right-click your primary mailbox in the left navigation pane, and then choose add shared folder.
Keyware01.png
  • In the add shared folder dialog box, type the name or email address of the shared mailbox, and then click add.
  • For salesforces:
Keyware06.png
  • For the helpdesk:
Keyware07.png

The shared mailbox is now added to your account.

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